Spa Policies

Age Policy:

All guests under age 18 must have a parent or guardian sign the intake form giving permission to perform our service and parent must accompany during treatment.

Reservation Policy:

We required all guest to provide a credit card on their account to reserve all current and future appointments. We do not charge your credit card on file unless there is a late cancellation or no show. By providing your credit card you are agreeing to the terms of this policy.

We ask that all guests arrive 15 minutes prior to your scheduled appointment.
All services will begin and end on time as a courtesy to the next guest.

Cancellation Policy:

At Scents of Serenity we hold your appointments especially for you. We recognize the value of our guests’ time, as well as our staffs’, and have implemented our cancellation policy for this reason. We respectfully ask that you provide us with a 48-hour cancellation notice in the event you need to cancel or reschedule your appointment.
All appointments cancelled less than 48 hours will result in a cancellation fee amounting to 50% of the scheduled service cost.

Tardiness Policy (for all appointments except sugaring hair removal):

Life can get hectic, and we recognize there may be times you are running late. While we always do our best to accommodate our guests, those who arrive late may receive an abbreviated session in consideration of the next guest. Please make every attempt to be on time so that you are not cheated out of valuable treatment time that has been reserved especially for you.

Tardiness Policy (for sugaring hair removal appointments):

While most situations will allow our guests to receive an abbreviated service upon late arrival, there are instances in which your service may need to be cancelled. All sugaring hair removal appointments arriving more than 5 minutes late will need to be rescheduled.

When you arrive late to these specific appointments, we are unable to “reduce” your service as they are time specific. Arriving more than 5-minutes late will not provide enough time to fully complete the scheduled service to the best of our abilities. In this instance we may have to cancel your service and the cancellation fee will still apply. While we always do our best to accommodate our clients, we also need to be considerate of the next guest.

Confirmation Calls and Emails:

As a courtesy, we do send out an email reminder and provide a confirmation call two days prior to all scheduled appointments. Please be sure to let us know if your email or phone number has changed.  While this is a complimentary service for our guests, it remains your responsibility to remember your scheduled appointment dates and times to avoid cancellation fees.

Health Conditions:

It is extremely important to disclose all health information on our intake forms. Be certain to include all health conditions, allergies, injuries or special needs for each visit so that we can provide the best possible service. Our practitioners need to be notified if you have a heart condition, are pregnant, have high blood pressure or any other medical condition that you are being treated for. If you have any questions regarding spa services and your medical condition, please contact your doctor. In some instances a doctors note may be requested prior to services.

Payment:

We accept Visa, MasterCard, Discover, American Express, Scents of Serenity gift cards, Spa Finder and Spa Wish gift cards and cash. We do not accept personal checks.

Gratuity:

Gratuities are graciously accepted and appreciated.

Returns:

All gift card sales are final.

We will accept returns within 14 days from date of purchase for any retail items that are unused, in its original packaging and presented with the original receipt.

Unfortunately we cannot provide refunds for opened and used products or any products returned outside 14 days of purchase.

In the unlikely event that you have an allergic reaction to any products you have purchased or if you have received a defective product, we will provide an even exchange or spa credit within 14 days of purchase.

Gift Certificates:

All gift certificate sales are final. Gift certificates expire 1 year from date of purchase.

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