Spa Policies

Appointment Scheduling:

We require each guest have a current credit card number on file before scheduling any services. Appointments can be made through our website, at the reception area of our spa, or by calling during our business hours.

Cancelation Policy:

Please understand that your service provider’s (Massage Therapist, Esthetician, Manicurist, etc.) time is very valuable. All appointments must be canceled prior to 48 hours before the scheduled service to avoid a charge (50% of the total cost of the service) to the credit card on file.

Arrival Time:

We request that you arrive at least 15 minutes prior to your scheduled appointment time. This allows for the appropriate time necessary to complete paperwork, as well as conduct your consultation prior to beginning your service.

Arriving Late:

It is our ultimate goal to accommodate the appointment needs of each and every guest. This means that our staff needs to stay on schedule so that we can honor the guests who arrive on time. In the even that you are late, we will perform your service to the best of our ability within the remaining time. Please note that full payment of your service is expected even if you arrive late.

Health Conditions:

It is extremely important to disclose all health information on our intake forms. Be certain to include all health conditions, allergies, injuries or special needs so that we can provide the best possible service.

Payment:

We accept Visa, MasterCard, Discover, American Express, Scents of Serenity gift cards, Spa Finder and Spa Wish gift cards and cash. We do not accept personal checks.

Gratuity:

Gratuities are graciously accepted and appreciated.

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