General FAQs

Have a question but cannot find the answer? We are happy to help! Please call us at 804-277-4498. We look forward to guiding you in your wellness journey!

We do not offer a birthday discount, however we do offer a 20% discount on all services through our membership plan. 

We require a valid credit card on file for anyone who is reserving an appointment. Your card on file will only be charged if your appointment is cancelled less than 48 hours prior to your service. We require all group reservations of 3 or more pay a 50% deposit to hold the appointment. 

When you subscribe for our email list we do offer a $10 discount on your first service! 

They are two different locations. Our Glen Allen location is located off of Staples Mill Rd behind the Wells Fargo bank and our Short Pump location is located in the West Broad Village shopping center across the street from Gather. 

Any guest under the age of 18 years old will require a parent to fill out their intake form prior to receiving a service. Any guest under 18 who is receiving a massage service is required to have a parent in the treatment room during the entire length of services. A guest who is receiving a facial and is under 16 years old, will require a parent in the treatment room during their service. 

 We do not offer alcohol. 

Yes! Your gift card is available to use on any product or service at any of our 4 locations. 

No, we welcome all guests who wish to receive services at Scents of Serenity!

We do not offer nail care services.