Age Policy

Our minimum age to receive a service is 10 years old. All massage services for ages 10-17 must be accompanied by a parent. All skincare services for ages 10-15 years of age need to be accompanied by a parent. Facial services for ages 16 and 17 do not need to be accompanied by a parent or guardian. All guests under age 18 who are receiving a service must have a parent or guardian sign the intake form giving permission to perform our service.

Ages 10-15 may receive the following services: up to 60 minute Serenity Massage and 30 minute Mini Facial 

Must be 18 or older to receive CBD services, Baths, Sauna, Body Treatments, Dermaplaning, HydraFacial and Microdermabrasion 

We love kids! However, due to the nature of our quiet and serene space, we are unable to provide services to guests who bring their babies and children to the spa. Cancellation policy will apply.

Reservation Policy

We required all guest to provide a credit card on their account to reserve all current and future appointments. We do not charge your credit card on file unless there is a late cancellation or no show. By providing your credit card you are agreeing to the terms of this policy.

We ask that all guests arrive 15 minutes prior to your scheduled appointment.
All services will begin and end on time as a courtesy to the next guest.

Cancellation Policy

At Scents of Serenity we hold your appointments especially for you. We recognize the value of both our guests and our staffs time and have implemented our cancellation policy for this reason. We respectfully ask that you provide us with a 48-hour notice in the event you need to cancel or reschedule your appointment. All appointments cancelled less than 48 hours will result in a cancellation fee amounting to 50% of the scheduled service cost. If you miss two consecutive appointments in a row we may require a 50% non-refundable deposit in order to reschedule future appointments. 

No Show Policy

All no show appointments will be charged 100% of their service.

Tardiness Policy

Life can get hectic, and we recognize there may be times you are running late. While we will always do our best to accommodate our guests, those who arrive late may receive a shortened service in consideration of the next guest. While most situations will allow our guests to receive an abbreviated service upon late arrival, there are instances in which a service may need to be cancelled. All hair removal appointments arriving more than 5 minutes late will need to be rescheduled. When you arrive late to these specific appointments, we are unable to “reduce” your service as they are time specific. Arriving more than 5 minutes late for a hair removal service will not provide enough time to fully complete the scheduled service to the best of our abilities. In this instance we may have to cancel your service and the cancellation fee will apply. 

Confirmation Calls and Emails

As a courtesy, we do send out an email reminder and provide a confirmation call two days prior to all scheduled appointments. Please be sure to let us know if your email or phone number has changed.  While this is a complimentary service for our guests, it remains your responsibility to remember your scheduled appointment dates and times to avoid cancellation fees.

Health Conditions

It is extremely important to disclose all health information on our intake forms. Please list all health conditions including allergies, injuries or special needs so that we can provide the best possible service. Our practitioners must be notified of all health-related concerns in the event something has changed since your last appointment. If you have a heart condition, are pregnant, have high blood pressure or any other medical condition that you are being treated for, it is imperative your service provider is made aware. There are instances where you may be unable to receive a service depending on what you are currently being treated for. If you have any questions regarding spa services and your medical condition, please contact your doctor. 

Payment

We accept Cash, Visa, MasterCard, Discover, American Express and Scents of Serenity gift cards. Scents of Serenity gift cards may be used at any of our 4 locations. We do not accept Spa Finder or Spa Wish gift cards. We do not accept personal checks.

Gratuity

Gratuities are graciously accepted and appreciated.

Returns

We will accept returns within 14 days from date of purchase for any retail items that are unused, in its original packaging and presented with the original receipt. If you have received a defective product, opened or used product, we will provide an even exchange or spa credit within 14 days of purchase. 

Gift Cards

All gift card sales are final and non-refundable or transferable. Gift cards are valid at all locations. Gift cards cannot be redeemed as cash or used to purchase other gift cards. Gift cards can be used on services, products and gratuities. Gift cards expire 5 years from purchase date.